Imagine a world where...
Retail bankers are trusted professionals.
They are professionally educated, have passed challenging examinations and keep up to date through continuing professional education programmes.
Retail bankers are dedicated to doing what is best for clients.
Bank staff are well-educated and rewarded for the quality of service they provide over time.
Retail bankers abide by a strict code of ethics.
They place the interests of the customer before their own interests
The Retail Banking Academy® believes that retail banking should be a recognised profession like accountancy and law.
It is not a distant dream for a sector that has yet to develop – retail banking is already the main source of bank profits in most countries, as The Economist explained in its May 2012 Retail Renaissance survey.
Retail banking is the future – and the RBA is dedicated to making it an admired and respected profession of international repute.
Business Ethics and Compliance
- Ethics and morality
- Ethical dilemmas
- Business ethics and trust
- Business ethics and agency relationships in banks
- Compliance and compliance risk
- Money laundering
- A theory of relational exchange
- Customer Intimacy and Customer Relationship Management (CRM)
- Trends in Customer Relationship Management
- Economic development and wealth management
- The principles of planning
- Stock markets and wealth generation
- Building blocks of instruments and products using traded capital market products.
- Risk in financial services
- The client needs analysis
- Asset allocation
- Wealth Tech
- Leading trends in Personal Financial Management
- Specific instruments and asset classes
- Structured products